Terms and conditions

Terms and Conditions of Use

These Terms and Conditions govern the use of the website.www.alrossio.ptand purchases made through it. They apply to all users and customers of the online store.Alrossio 2 - Telecommunications, Ltd.By browsing or placing an order, the user declares to have read, understood and accepted these Terms and Conditions in full.

A Alrossio - Technology Signalreserves the right to change these terms without prior notice, and it is the customer's responsibility to consult them from time to time.

1. General Information

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Alrossio 2 - Telecommunications, Ltd., with headquarters at Rua Aquiles Machado, No. 5, Loja Esqª, 1900-077 Lisbon, Portugal, and NIF 515577600, is the entity responsible for managing the online store.

• The prices shown are exclusive to the online store, include VAT and are subject to change without prior notice.
• Alrossio is not responsible for any errors in product prices or technical descriptions, as the information comes from suppliers. The information is updated daily to minimize errors.
• Alrossio reserves the right to cancel orders with obvious pricing, programming, or operational errors. The customer will be notified before payment, but if payment has already been made, the amount will be refunded in full.
• Customer data is collected exclusively for order and invoice processing and will never be provided to third parties.

2. Payment Methods

Alrossio offers several secure payment methods, all in Euros (€). Your order will only be shipped after payment confirmation.

• ATM:After ordering, a Multibanco reference is generated which can be paid via Homebanking or at ATMs.
• Bank Transfer:The NIB is provided at the end of the order. Shipping is completed upon receipt of payment. There is a limit of €5,000 per order.
• MbWay:Fast payment via your mobile number, at no additional cost.
• PayPal:A 3% fee applies to the total purchase amount. Shipping will occur within 24 to 48 hours after payment confirmation.
• Payshop:Payment is made in person at a Payshop agent with the order reference.
• Cash on Delivery:The total order value must not exceed €300 (VAT included). A 2% fee is added to the purchase price. Payment is made in cash to the carrier upon delivery. This method is not valid for devices such as smartphones or tablets.

3. Shipping and Deliveries

Orders are sent via carriers

CTTorDPDOrders are processed on business days until 5:00 p.m., after payment confirmation.

• Shipping Costs and Deadlines:Shipping costs are the customer's responsibility. The customer will be informed of these charges before completing the purchase.

CTT

Correio Simples does not have tracking and is not recommended for fragile items such as Touch and Display.

DPD

The cost varies depending on the country of delivery.

Cash on Delivery

DPD accepts the cash on delivery payment method via Multibanco.

• Pickup in Stores:Pickup at a physical store is free and the order will be available within 24-48 hours.
• International Orders:Orders outside of Portugal must be placed by email (encomendas@alrossio.pt). The customer is responsible for any customs taxes imposed by Customs.
• Undelivered Orders:If an order is not delivered for reasons such as absence or incorrect address, the customer has up to 30 days to complain, otherwise the order will be considered lost.

4. Exchanges, Returns and Refunds

Alrossio respects the consumer's right to free resolution in accordance with Decree-Law No. 24/2014, of February 14.

• Right of Free Resolution:The customer has 14 days after receiving the order to return it without needing to provide justification.
• Return Conditions:The product must be returned in its original packaging, with all accessories and manuals intact, and without signs of use. Returns of products with a broken warranty seal, used consumables, or personal hygiene items if the packaging has been opened will not be accepted.
• Return Costs:Return shipping costs are entirely borne by the customer.
• Refunds:Refunds will be issued via bank transfer within 14 days of verifying the product's condition. Returns due to error or customer dissatisfaction will incur an administrative fee of €10.

5. Warranty and Damages

• Legal Guarantee:All devices, such as cell phones, tablets, and laptops, come with a 2-year warranty. Accessories such as batteries and headphones come with a 6-month warranty. The warranty assumes proper use of the product.
• Warranty Procedure:In the event of a malfunction, the customer must request technical assistance by email (geral@alrossio.pt). The customer is responsible for shipping costs for the damaged item, and only products that are still within 14 days of receiving the order will be accepted for exchange. After this period, the customer must contact the manufacturer directly to activate the warranty.
• Repair Components Warranty:Alrossio does not accept returns of electronic components (LCD, flex, etc.) with evidence of negligence or incorrect handling.

6. Jurisdiction

In the event of a dispute, the competent court is the District of Lisbon, waiving any other legal jurisdiction.